Call Centre

Our Call Center Solutions, where we provide flexible and scalable solutions designed to meet the diverse requirements of businesses of all sizes.
From basic front-of-house operations to comprehensive full-service desk needs, our call centre solutions are tailored to enhance your customer service experience.

Why choose 13VoIP Call Center Solutions?

Scalable to Your Needs: Whether you need a simple front-of-house call handling system or a complex full-service desk, our solutions can scale to meet your business requirements. Easily adjust the system as your business grows or as your call volume changes.

Multi-Device Access: Our call center solutions are accessible on every device, ensuring your team can stay connected and manage calls from desktops, laptops, tablets, and smartphones. This flexibility ensures that your team can work efficiently from anywhere, at any time.

No Installation or Onsite Configuration: Say goodbye to lengthy installations and complex onsite configurations. Our cloud-based solution requires no physical setup, allowing for a quick and seamless implementation. This means you can get started with minimal disruption to your business operations.

Connect Multiple Call Centres: Easily connect users to multiple call centers, providing a unified and streamlined communication system. This feature is ideal for businesses with multiple locations or remote teams, ensuring consistent and efficient call handling across the board.

Advanced Call Queuing: Our solution supports queuing up to 525 calls, ensuring that your customers are always attended to, even during peak times. This reduces wait times and improves customer satisfaction by efficiently managing high call volumes.

 

Key features of 13VoIP Call Center Solutions

• Customisable Call Routing: Direct calls to the right agents or departments based on predefined rules, ensuring that every call is handled by the most appropriate team member.
• Real-Time Analytics and Reporting: Monitor call volumes, agent performance, and customer interactions in real-time. Use this data to make informed decisions and optimise your call center operations.
• Interactive Voice Response (IVR): Implement an IVR system to automate call routing and provide customers with self-service options, reducing the load on your agents and improving efficiency.
• Call Recording and Monitoring: Record and monitor calls for quality assurance, training, and compliance purposes. Ensure that your agents are providing the best possible service to your customers.
• Seamless CRM Integration: Integrate with your existing CRM system to provide agents with real-time access to customer information, allowing for more personalised and efficient service.

Contact us to learn more

Call us on 1800 My VoIP (1800 698 647) or use the form below to get in touch.